Big Ridge Studios · Help & contact
Need a hand with one of our apps or games? We're a small independent studio and we read every message. The fastest way to reach us is by email:
We typically reply within 2 business days. To help us help you faster, please include the app name, your device model, and your iOS version.
Purchases (like "Remove Ads") are tied to your Apple ID. If you reinstall an app or switch devices, open the app and use its restore-purchases option, or reinstall while signed in to the same Apple ID you bought it with. If a purchase still doesn't appear, email us and we'll help.
All purchases are handled by Apple through the App Store, so refunds are requested directly from Apple at reportaproblem.apple.com. We don't have access to your payment details and can't issue refunds ourselves, but we're glad to help troubleshoot whatever went wrong.
We'd love to hear it. Email hello@bigridgestudios.com with what happened (and the app name, device, and iOS version). Reproduction steps or a screenshot help a lot.
Each app has its own privacy policy, linked above. For privacy-specific requests, you can also reach us at privacy@bigridgestudios.com.
Big Ridge Studios
United States
hello@bigridgestudios.com